We offer FREE delivery to anywhere in the UK and N Ireland 

Delivery in 1-3 working days (excluding weekends and bank holidays)

You will receive an email with order tracking once your order has been despatched.

Your order will be delivered anytime between 8am and 6pm and a signature will be required on receipt.

If you are not around to take delivery of your order, you can contact the carrier directly to rearrange or the carrier will leave a calling card informing you how to rearrange your delivery.

INTERNATIONAL DELIVERY – FROM £15

Within 10 days

Please allow up to 10 working days for delivery from the time of your order. 

Please note International orders may incur custom duties and taxes so it can be a good idea to contact your local customs office to find out before you order.

28 DAYS RETURNS We hope you love your NATALIYA COUTURE purchase but if for any reason the item is unsuitable, you have up to 28 days from receipt to return your items. Please follow the returns instructions you receive with your order.

Returns are at your own expense but this doesn't have to cost a fortune. We advise you send via a tracked service and find that Royal Mail Second Class Signed For is the most cost-effective.

Any item on NATALIYA COUTURE can be returned if unsuitable, with the exception of made-to-measure or customised dresses/items, and due to health and hygiene reasons a hair accessories. You will receive a refund as long as the items returned are in perfect condition – unworn, unwashed, unaltered and with all tags intact. When trying on items, please be extra careful not to mark the dress with make-up or deodorant/fragrances.

Your refund can take 10-14 working days to be processed and the money to be refunded into your account once the items have been received by NATALIYA COUTURE.

EXCHANGES

Exchanges can only be made on alternative sizes of the same product. To make an exchange, fill in the necessary details on your returns paperwork, for example, the size you wish to exchange for. All exchange requests are subject to stock availability. It is advisable to place a new order of the item you want, as exchanges can only be dispatched upon receipt of the unsuitable item(s).

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